Terms & Conditions
Effective Date: 20/08/2025
Welcome to Prakruthy Exotic Plants. These Terms & Conditions (“Terms”) govern your use of our website https://prakruthyexoticplants.com and our products and services.
By accessing or using our website, purchasing products, or engaging with our services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website or services.
1. Introduction
Prakruthy Exotic Plants (“we,” “our,” or “us”) operates the website https://prakruthyexoticplants.com to provide customers with a wide range of exotic plants, gardening products, and related services. These Terms & Conditions are a legal agreement between you (the “customer,” “user,” or “you”) and Prakruthy Exotic Plants, governing your access to and use of our website, products, and services.
The purpose of these Terms is to ensure a transparent, safe, and reliable shopping experience for all our customers while protecting the rights and responsibilities of Prakruthy Exotic Plants. By browsing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
If you do not agree with any of the provisions mentioned here, you should immediately discontinue the use of our website and services.
We encourage you to review these Terms carefully and contact us if you have any questions before making a purchase or using our services.
2. Eligibility to Use Our Website & Services
To access and use the website https://prakruthyexoticplants.com and purchase products from Prakruthy Exotic Plants, you must meet the following eligibility criteria:
Age Requirement
You must be at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.
By using our services, you confirm that you have the legal capacity to enter into a binding agreement under applicable laws.
Geographical Eligibility
Our services are currently available only within India.
Orders placed for delivery outside our serviceable regions may be cancelled at our discretion.
Lawful Use
You agree to use our website and services only for lawful purposes and in accordance with these Terms.
You must not use our website in any way that could damage, disable, overburden, or impair our servers, or interfere with other users’ access and enjoyment.
Account Responsibility
If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.
You must provide accurate, complete, and up-to-date information during registration and notify us of any changes promptly.
Prohibited Use
You agree not to:Engage in fraudulent activities, impersonation, or misrepresentation.
Use automated systems (such as bots or scrapers) to extract data from our website.
Attempt to gain unauthorized access to our systems or customer data.
Prakruthy Exotic Plants reserves the right to suspend or terminate your access to our website and services if you violate these eligibility requirements or misuse the platform in any manner.
3. Account Creation & Responsibilities
Account Registration
To place an order or access certain features of our website https://prakruthyexoticplants.com, customers may be required to create an account.
During registration, you agree to provide accurate, complete, and updated information including your name, contact number, delivery address, and email ID.
Registration may also involve OTP-based verification or third-party login options (such as Google).
Account Security
You are solely responsible for maintaining the confidentiality of your account credentials, including your OTP, password, or login details.
All activities carried out under your account will be deemed to be your responsibility.
If you suspect unauthorized use of your account, you must notify us immediately at info@prakruthyexoticplants.com or prakruthyexoticplants@gmail.com.
Accurate Information
Providing false, incomplete, or misleading details may result in suspension or termination of your account and cancellation of orders.
Customers are required to keep their account information updated at all times to ensure smooth order processing and communication.
Single Account Policy
Each customer is permitted to maintain only one registered account unless explicitly approved by Prakruthy Exotic Plants.
Multiple accounts created to misuse promotional offers, discounts, or free shipping benefits may be terminated without notice.
User Responsibility
You agree not to share your account details with any third party.
You are responsible for all purchases and activities conducted through your account, whether by you or by others using your login credentials.
Our Rights
Prakruthy Exotic Plants reserves the right to refuse registration, suspend, or terminate accounts at its sole discretion if any misuse, fraudulent activity, or violation of these Terms is detected.
4. Products, Plant Information & Availability
Product Descriptions
We strive to provide accurate and updated information regarding all products, including names, images, descriptions, and specifications.
However, since we deal with live plants, natural variations in size, shape, color, leaf pattern, or growth stage are normal and cannot be considered a defect.
Product photographs are for illustrative purposes only. Actual plants delivered may slightly differ from the images shown on our website due to seasonal and environmental factors.
Plant Care Information
Any plant care guidance provided on our website, product pages, blogs, or through our team is for general informational purposes only.
Growth, survival, and appearance of plants may vary based on factors outside our control, including climate, environment, soil quality, watering, and care by the customer.
We are not responsible for plant health issues arising after delivery unless specifically due to a confirmed error in dispatch.
Availability & Stock
All products listed on our website are subject to availability.
In some cases, due to high demand or limited stock, certain products may become unavailable even after you place an order. If this occurs, we will notify you promptly and provide alternate solutions where possible.
Pricing & Changes
Product prices are subject to change at any time without prior notice, based on market conditions, plant availability, and other factors.
Placing a product in your cart does not guarantee availability or price until the order is confirmed and payment is completed.
Errors & Omissions
While we make every effort to ensure accuracy, typographical errors, inaccuracies, or omissions may occur in product details or pricing.
We reserve the right to correct such errors, update information, or cancel orders that were placed based on inaccurate details.
5. Pricing, Payments & Billing
Product Pricing
All prices displayed on our website are in Indian Rupees (INR) and are subject to applicable taxes and charges as per Indian law.
Prices are subject to change at any time without prior notice, depending on market conditions, product availability, courier charges, and other operational factors.
Adding items to your cart does not reserve the product or lock its price until the order is confirmed and payment is completed.
Shipping Charges
Shipping charges are applied separately and are calculated based on order quantity, weight, delivery location, and courier partner pricing.
From time to time, we may offer discounted or free shipping promotions, which will be clearly communicated on our website or through official channels.
Accepted Payment Methods
We currently accept payments through:
Razorpay (Credit Cards, Debit Cards, Net Banking, UPI, Wallets, etc.)
UPI QR Code (Manual Payment Method) – Customers can scan the QR code, make payment, and upload the transaction details/screenshots as proof.
All online transactions are processed through secure, trusted payment gateways.
Order Confirmation
An order is considered confirmed only after successful payment processing.
In case of manual UPI QR payments, orders will be confirmed only after verification of the payment by our team.
Billing Information
Customers must provide accurate and complete billing details while placing an order.
Any discrepancies in billing information may result in delayed processing or cancellation of the order.
Payment Failures & Disputes
If a payment fails or is reversed by the bank/payment gateway, the order will be automatically canceled.
In case of disputes related to payment deductions, customers are required to contact their bank/payment provider directly.
Prakruthy Exotic Plants will assist where possible but cannot be held responsible for issues beyond its control.
Right to Refuse or Cancel Orders
We reserve the right to refuse or cancel any order in case of pricing errors, suspicious transactions, non-receipt of payment, or regulatory restrictions.
If your order is canceled after payment, the amount (if eligible) will be processed in accordance with our Refund & Replacement Policy.
6. Orders, Shipping & Delivery
Order Placement & Acceptance
By placing an order on our website, you agree to purchase the selected products in accordance with these Terms & Conditions.
Order acceptance is subject to successful payment and availability of the product.
We reserve the right to cancel or refuse any order at our sole discretion, especially in cases of pricing errors, fraudulent activity, stock unavailability, or service limitations.
Processing & Dispatch
Orders are usually processed within the timelines mentioned on our website, subject to product availability, holidays, and operational factors.
Dispatch timelines may vary depending on the type of plant, packaging requirements, and courier partner schedules.
Shipping Charges
Shipping charges are separately applicable and depend on order quantity, delivery location, courier charges, and other factors.
We may occasionally offer free shipping promotions or discounted delivery rates, which will be communicated during checkout or via official announcements.
Delivery Timelines
Estimated delivery timelines are provided at the time of checkout but may vary due to logistics delays, weather conditions, regulatory restrictions, or courier partner limitations.
Prakruthy Exotic Plants shall not be held responsible for delays beyond our reasonable control.
Delivery Address & Accuracy
Customers must provide a complete and accurate delivery address at the time of placing an order.
Any incorrect, incomplete, or insufficient details may lead to delivery failure or delays, for which we will not be held responsible.
Order Tracking
At present, we do not provide real-time shipment tracking directly on our website.
Customers may be redirected to our courier partner’s tracking page (if available) to check the delivery status of their orders.
Risk of Loss & Responsibility
All products are carefully packed and handed over to trusted courier partners.
Risk of loss, damage, or delay during transit passes to the customer once the order is dispatched from our facility.
However, in case of wrong item delivered or genuine damage during transit, customers may contact us as per our Refund & Replacement Policy.
7. Returns, Replacements & Cancellations
General Policy
Prakruthy Exotic Plants does not generally offer refunds, returns, or cancellations once an order has been confirmed and dispatched.
As live plants are perishable and sensitive in nature, handling and logistics may affect their condition; hence, standard refunds or returns are not applicable.
Exceptions – Replacement Policy
A replacement may be considered only under specific circumstances, such as:
The product delivered is different from what was ordered.
The product is received in a damaged or unusable condition, verified with proper evidence (photographs/videos within the specified timeframe).
Replacement approval is at the sole discretion of Prakruthy Exotic Plants, after due verification.
In such cases, the replacement product will be shipped at no additional cost, subject to stock availability.
Cancellations
Orders cannot be cancelled once they have been processed or dispatched.
Any request for cancellation prior to dispatch may be considered on a case-by-case basis, and only if operationally feasible.
No Monetary Refunds
Under no circumstances does Prakruthy Exotic Plants provide cash refunds or monetary returns.
Any approved resolution will be strictly in the form of replacement of the product.
Customer Responsibility
Customers are responsible for providing accurate order details and delivery addresses.
No replacement or consideration will be provided in cases of incorrect details provided, customer unavailability at delivery, or mishandling after delivery.
8. Plant Care Disclaimer & Customer Responsibility
Nature of Live Plants
All products sold by Prakruthy Exotic Plants are live plants, which are natural, perishable, and require proper care after delivery.
Variations in color, size, leaf pattern, or shape may occur due to natural growth processes, and such variations do not qualify as defects.
Responsibility After Delivery
Once the plant has been delivered in healthy condition, the entire responsibility for its care, maintenance, and survival rests with the customer.
Environmental factors such as temperature, sunlight, humidity, soil, watering, and general handling are beyond the control of Prakruthy Exotic Plants.
Care Guidelines
Basic care instructions may be provided with the product or on the website to assist customers in maintaining their plants.
These guidelines are advisory in nature, and Prakruthy Exotic Plants cannot be held responsible if the plant does not thrive despite following them.
No Guarantee of Longevity
As plant health depends on multiple external factors, no guarantee or warranty is provided regarding the lifespan or performance of the plant once it has been delivered.
Customer Acknowledgement
By placing an order, customers acknowledge and accept that plant care is their responsibility and that Prakruthy Exotic Plants is not liable for any damage, wilting, or death of the plant post-delivery.
9. Intellectual Property Rights
Ownership of Content
All intellectual property, including but not limited to the brand name, logo, designs, website content, product descriptions, photographs, graphics, videos, and other materials displayed on the Prakruthy Exotic Plants website, are the exclusive property of Prakruthy Exotic Plants unless otherwise stated.
Limited License for Personal Use
Customers and visitors are granted a limited, non-transferable, non-exclusive license to access and use the website solely for personal, non-commercial purposes related to browsing, purchasing, and interacting with our services.
This license does not grant the right to copy, reproduce, modify, republish, distribute, display, or create derivative works from any content without prior written consent from Prakruthy Exotic Plants.
Restrictions
Unauthorized use of our intellectual property, including but not limited to copying plant images, misusing the logo, replicating product descriptions, or reproducing website layouts, is strictly prohibited.
Any such misuse will be considered an infringement and may result in legal action under applicable intellectual property laws in India.
Third-Party Intellectual Property
Any third-party trademarks, logos, or content appearing on the website remain the property of their respective owners and are used only for identification or descriptive purposes.
Customers are not permitted to use such third-party intellectual property without obtaining prior authorization from the rightful owners.
Customer-Submitted Content
If customers share or submit reviews, testimonials, images, or other content to Prakruthy Exotic Plants, they grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, or display such content for marketing, promotional, or operational purposes, while ensuring compliance with privacy obligations.
10. User Conduct & Restrictions
By accessing and using the Prakruthy Exotic Plants website, you agree to comply with the following rules of conduct. Any violation of these rules may result in suspension of access, cancellation of orders, or legal action if necessary.
Permitted Conduct
Users must use the website and services only for lawful purposes.
Users must provide accurate, complete, and truthful information during account creation, order placement, and communications.
Users should respect the rights of other customers and the integrity of Prakruthy Exotic Plants’ platform.
Prohibited Conduct
Users are strictly prohibited from:Using the website for any activity that violates applicable Indian laws or regulations.
Submitting false, misleading, or fraudulent information during registration, order placement, or payment.
Attempting to hack, disrupt, damage, or interfere with the website, servers, or security systems.
Copying, reproducing, or misusing any intellectual property belonging to Prakruthy Exotic Plants.
Engaging in activities that may harm the reputation, operations, or customers of Prakruthy Exotic Plants.
Using automated tools, bots, or scraping technologies to extract data, images, or content from the website.
Sharing offensive, abusive, defamatory, or unlawful content through product reviews, comments, or communication channels.
Consequences of Misconduct
Any violation of these rules may lead to:
Temporary or permanent suspension of account access.
Cancellation of orders without refund in cases of fraud or misuse.
Legal action under applicable laws in India for serious offenses.
User Responsibility
Users are solely responsible for maintaining the confidentiality of their login credentials and for all activities carried out under their account.
Any unauthorized use of your account must be reported immediately to Prakruthy Exotic Plants via official contact channels.
12. Limitation of Liability
General Limitation
To the maximum extent permitted by applicable law, Prakruthy Exotic Plants, its owners, employees, affiliates, and service providers shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Plant Survival & Natural Factors
Our products are live plants, and their survival depends on various factors beyond our control, including weather conditions, handling after delivery, and customer care.
While we take utmost care in packaging and shipping, we do not guarantee plant survival, growth, or flowering once the product is delivered.
Shipping & Delivery
Prakruthy Exotic Plants uses third-party courier/logistics providers for deliveries.
We are not responsible for delays, damages, or losses caused by courier partners, natural calamities, strikes, lockdowns, or other unforeseen circumstances.
Payment-Related Issues
Payments are processed through secure third-party gateways.
Prakruthy Exotic Plants is not responsible for failed, delayed, or declined transactions, chargebacks, or other technical/payment gateway issues.
User Actions & Misuse
We shall not be liable for losses or damages caused due to improper handling, neglect, or failure to follow care instructions by the customer.
Misuse of our website, including fraudulent orders or violation of terms, is solely the user’s responsibility.
Maximum Liability
In all cases, the maximum liability of Prakruthy Exotic Plants, if proven, shall be limited to the actual amount paid by the customer for the product or service in dispute.
13. Indemnification
By using our website, services, or purchasing products, you agree to indemnify, defend, and hold harmless Prakruthy Exotic Plants, its owners, employees, affiliates, partners, and service providers from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:
Violation of Terms
Your breach of these Terms & Conditions, Privacy Policy, or any other policy published on our website.
Misuse of Website or Services
Any misuse of our website, fraudulent activity, unauthorized transactions, or illegal use of our services.
Content or Data Provided by You
Any incorrect, misleading, or unlawful information you provide while creating an account, placing an order, or communicating with us.
Customer Negligence
Any harm or damage caused due to your mishandling, neglect, or failure to follow plant care instructions after delivery.
Third-Party Disputes
Any claim or dispute arising from your interaction with our third-party partners (such as courier services, payment gateways, or OTP service providers).
Unlawful Activities
Any violation of applicable laws, regulations, or third-party rights (including intellectual property rights) arising from your use of our website or services.
14. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India, without regard to any conflict of law principles.
In case of any disputes, claims, or legal proceedings arising out of or related to the use of our website, products, or services:
Applicable Law
All matters shall be subject to the applicable laws, rules, and regulations of the Government of India.
Jurisdiction
The exclusive jurisdiction shall lie with the courts located in Hubli, Karnataka, India.
Dispute Resolution
Before resorting to legal action, both parties (the customer and Prakruthy Exotic Plants) agree to attempt amicable resolution through direct communication.
If unresolved, disputes will proceed under the jurisdiction mentioned above.
15. Amendments to the Terms & Conditions
Prakruthy Exotic Plants reserves the right to update, modify, or amend these Terms & Conditions at any time, at its sole discretion, without prior notice to customers.
Effective Date of Changes
Any amendments will become effective immediately upon being posted on our website, unless otherwise specified.
Customer Responsibility
Customers are encouraged to review this page periodically to stay informed of any updates.
Continued use of our website, products, or services after any amendments are made shall be deemed as acceptance of the revised Terms & Conditions.
Material Changes
If we make significant changes to our Terms, we may, at our discretion, notify users via email, website notifications, or other appropriate channels.
No Waiver
Failure by Prakruthy Exotic Plants to enforce any part of these Terms & Conditions shall not constitute a waiver of our rights to enforce them at a later stage.
16. Contact Information
If you have any questions, concerns, or clarifications regarding these Terms & Conditions, you may contact us using the details below:
Prakruthy Exotic Plants
📍 Address: #162, Renuka Nagar, Gokul Road, Hubli, Karnataka – 580030
📞 Contact No.: +91 8073574620
📧 Email: prakruthyexoticplants@gmail.com | info@prakruthyexoticplants.com
Our customer support team will make reasonable efforts to respond to your inquiries within a reasonable timeframe.