Privacy Policy

Effective Date: 20/08/2025

Prakruthy Exotic Plants (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website https://prakruthyexoticplants.com, place an order, or communicate with us through any of our channels.

By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, we kindly request you to discontinue using our website and services.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Any modifications will be posted on this page with the updated “Effective Date.”

1. Introduction

At Prakruthy Exotic Plants, we deeply value the trust you place in us when sharing your personal information. Protecting your privacy is not just a legal obligation—it is an essential part of the way we operate our business. This Privacy Policy is designed to give you a clear understanding of how we handle your information, the measures we take to keep it safe, and your rights regarding your personal data.

Our goal is to ensure a safe, transparent, and reliable shopping experience for every customer who interacts with our website or services. Whether you are browsing our collection of exotic plants, creating an account, placing an order, or reaching out to us via WhatsApp or email, you can be assured that your information is managed with the utmost care.

We strictly adhere to applicable Indian data protection laws and industry best practices. We also ensure that any data shared with trusted service providers—such as payment gateways, shipping partners, or OTP service providers—is used only for fulfilling your order and providing you with seamless service.

This Privacy Policy serves as our commitment to:

Explain what information we collect and why we collect it.
Describe how we use your information to process orders, improve our services, and communicate with you.
Clarify when and why we may share your information with trusted partners.
Outline the choices and rights you have to control your personal data.
Reassure you that we never sell or misuse customer data under any circumstances.

Your privacy matters to us, and we encourage you to read this policy carefully. If you have any questions, concerns, or requests regarding your data, you can always reach out to us using the contact details provided at the end of this policy.

2. Information We Collect

To provide you with a seamless shopping experience at Prakruthy Exotic Plants, we collect only the information that is necessary for our operations, order fulfillment, and customer support. We do not collect any information beyond what is required to serve you better.

The information we may collect includes:

a) Account & Login Information

Phone number and/or email address (used for account creation, OTP login, and communication).
Basic profile details such as your name, if provided voluntarily.

b) Order & Transaction Details

Customer name, billing address, shipping address, and contact number (required for order processing and delivery).
Payment-related details (processed securely through our trusted payment gateways — we do not store sensitive card or UPI information on our servers).

c) Communication Data

Messages, queries, or feedback you send us via email, WhatsApp, contact forms, or social media platforms.
Support requests or conversations for order updates, assistance, or service-related communication.

d) Device & Browsing Information

Technical data such as your IP address, browser type, and device information (collected automatically to improve website performance and security).
Cookies and tracking data (used for website functionality, analytics, and personalized experience).

e) Optional Information

If you participate in promotions, surveys, or opt-in for marketing updates, we may collect your preferences or responses to provide tailored offers.

3. How We Use Your Information

We use the information collected from you strictly to operate our business, process your orders, and improve your shopping experience with Prakruthy Exotic Plants. The key purposes include:

a) Account & Access Management

To create and manage your customer account.
To enable secure login and personalized services.

b) Order Processing & Fulfillment

To confirm, process, and deliver your plant orders.
To share necessary details with our logistics and delivery partners.

c) Payments & Transactions

To securely process payments through trusted payment gateways.
To verify payment completion and send confirmations.

d) Customer Support & Communication

To respond to your inquiries, requests, and complaints.
To send updates about your orders, deliveries, or services.

e) Marketing & Promotions (Optional)

To send offers, discounts, and updates if you have opted in for marketing communication.
You can opt out of promotional messages at any time.

f) Website Improvement & Analytics

To analyze browsing patterns and website usage for better functionality.
To enhance product listings, user interface, and customer experience.

g) Security & Legal Compliance

To detect and prevent fraudulent transactions or misuse of our platform.
To comply with legal, tax, or regulatory obligations.

4. Sharing of Information

At Prakruthy Exotic Plants, we respect your privacy and do not sell or trade your personal data to third parties for commercial gain. However, in order to provide our services effectively, we may share your information with trusted partners and service providers under the following circumstances:

a) Shipping & Delivery Partners

Customer details such as name, address, and contact number may be shared with our logistics and courier partners solely for order delivery purposes.

b) Payment Gateway Providers

Necessary billing and transaction details are shared with secure third-party payment processors to complete your online payments.
We do not store or have access to your full card/bank details.

c) IT & Service Providers

Limited information may be shared with technical, hosting, or maintenance providers who support our website and ensure smooth functioning.

d) Marketing & Analytics (Only if Opted-In)

If you choose to receive promotions, we may use third-party advertising or analytics tools (such as Google Analytics or Meta Ads) to deliver relevant offers and improve our marketing efforts.

e) Legal & Compliance Requirements

We may disclose information if required by law, regulation, legal process, or to protect the rights, safety, or property of our business, our customers, or others.

5. Cookies & Tracking Technologies

To enhance your browsing experience and ensure smooth website functionality, Prakruthy Exotic Plants uses cookies and similar tracking technologies. These technologies help us remember your preferences, understand how visitors use our site, and improve overall performance.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They do not harm your device and do not give us direct access to your personal files or information. Instead, they allow us to:

Recognize returning visitors.
Store shopping cart and login preferences.
Analyze website traffic and usage patterns.
Deliver relevant content and offers.

Types of Cookies We Use

Essential Cookies – Required for core website features, such as adding items to the cart, secure checkout, and login authentication.
Performance & Analytics Cookies – Help us track website performance, visitor behavior, and areas of improvement through tools like Google Analytics.
Functional Cookies – Allow us to remember user preferences (e.g., language, location) for a smoother browsing experience.
Marketing & Advertising Cookies (Optional) – Used, with your consent, to show tailored promotions through platforms like Google or Meta.

Third-Party Tracking

We may integrate tracking technologies from third-party providers (e.g., Google Analytics, Meta Pixel) for analytics and marketing purposes. These third parties manage their own cookies under their respective privacy policies.

Managing Your Preferences

You have full control over cookies. Most web browsers allow you to accept, refuse, or delete cookies through settings. Please note that disabling essential cookies may impact certain website functions, such as checkout or account login.

6. Data Security

At Prakruthy Exotic Plants, safeguarding your personal information is one of our top priorities. We implement reasonable technical, administrative, and organizational measures to protect your data from unauthorized access, misuse, loss, or disclosure.

Measures We Take

Encryption & Secure Transmission: Sensitive data such as payment details is transmitted using encryption protocols.
Access Restrictions: Personal information is accessible only to authorized personnel who require it to perform their duties.
Trusted Payment Gateways: We do not store your credit or debit card details. All transactions are securely processed through reputed third-party payment partners.
Regular Monitoring: Our systems are monitored for vulnerabilities and updated periodically to maintain data integrity.

Your Responsibility

While we take strong precautions to secure your data, no online platform can guarantee 100% security. We encourage you to:

Use strong, unique passwords for your account.
Log out after using shared devices.
Contact us immediately if you suspect any unauthorized activity.

By using our website, you acknowledge that you share your information with us at your own discretion and that we will continue to take appropriate steps to keep it protected.

7. Your Rights & Choices

At Prakruthy Exotic Plants, we respect your rights regarding the personal information you share with us. You have the ability to access, manage, and control how your data is used.

Your Rights

Access & Correction: You may request a copy of the personal data we hold about you and ask for corrections if any information is inaccurate or outdated.
Data Deletion: You can request that we permanently delete your personal data, subject to legal and business requirements (e.g., tax or transaction records).
Opt-Out of Marketing: You may choose not to receive promotional emails, SMS, or notifications by using the unsubscribe link provided or by contacting us directly.
Cookie Preferences: You can manage or disable cookies through your browser settings. Please note, disabling certain cookies may affect website functionality.

How to Exercise Your Choices

To exercise any of your rights, please reach out to us through our Contact Page or email us at info@prakruthyexoticplants.com. We will verify your request and respond within a reasonable timeframe as per applicable laws.

We are committed to ensuring that your preferences are respected and your personal data is handled responsibly.

8. Children’s Privacy

Prakruthy Exotic Plants does not knowingly collect, process, or store personal information from children under the age of 18. Our website, products, and services are intended for use by adults only and are not directed toward children.

If we become aware that we have inadvertently collected personal data from a child without appropriate parental or guardian consent, we will take immediate steps to delete such information from our records.

Parents or legal guardians who believe that their child’s information has been provided to us are encouraged to contact us at info@prakruthyexoticplants.com so that we can promptly address the matter.

9. Intellectual Property & Content Usage

All content available on the Prakruthy Exotic Plants website, including but not limited to text, images, product descriptions, graphics, logos, videos, and design layouts, is the exclusive property of Prakruthy Exotic Plants and is protected under applicable copyright, trademark, and intellectual property laws.

You may view, download, or print content from our website solely for personal, non-commercial use. Any unauthorized reproduction, distribution, modification, or commercial use of our content, without prior written consent, is strictly prohibited.

We also respect the intellectual property rights of others. If you believe that any content on our website infringes upon your copyright or trademark, please contact us immediately at info@prakruthyexoticplants.com with relevant details so that we can review and take necessary action.

By using our website, you acknowledge that all intellectual property rights remain with Prakruthy Exotic Plants and agree not to misuse or misrepresent our content in any manner.

10. Policy Updates & Modifications

Prakruthy Exotic Plants reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, legal obligations, or business requirements. Any modifications will be posted on this page with the updated “Effective Date” clearly mentioned at the top.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.

In case of significant updates that materially affect your rights or the way we handle your personal data, we may provide additional notice through email or a prominent announcement on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please feel free to reach out to us through any of the following channels:

Address:
Prakruthy Exotic Plants
#162, Renuka Nagar, Gokul Road,
Hubli, Karnataka – 580030

Contact Number:
+91 8073574620

Email:
📩 prakruthyexoticplants@gmail.com
📩 info@prakruthyexoticplants.com

We are committed to addressing your inquiries promptly and ensuring your data privacy and security.